Photos and previews
What makes a good pet photo?
Choose a sharp, evenly lit image with a clear view of your pet. See the Photo Guide for examples and practical advice.
Can I preview my keepsake?
Upload a photo on the product page to create a private preview. Our team reviews production work; substantial proposed design changes require your email confirmation. The current checkout is a test and collects no payment.
What happens if my photo is not suitable?
Our team will contact you about a replacement photo or available resolution before producing from an unsuitable source.
Products and personalization
Which animals can I submit?
The system accepts pet photographs generally. Product-specific feasibility may depend on the image and manufacturing method.
Can I include more than one pet?
Only when the selected SKU explicitly supports multiple subjects. Use one pet unless the selected product explicitly says otherwise.
Will the finished color match my screen exactly?
Displays and physical materials reproduce color differently. A preview illustrates composition, not physical scale or an exact color, texture or finish match. This does not remove your rights if the product is defective or materially differs from the agreed specification.
Orders and delivery
Where do you ship from, and who pays import charges?
We produce and dispatch from China. We cover delivery and import duties and taxes for our nine supported destinations. Prices are in USD. See Shipping.
Can I change an order after submitting it?
Contact support promptly. We will check requests before production; ordinary changes and change-of-mind cancellations are not accepted once production starts. Statutory remedies remain available. See Returns.
How long will my order take?
Design review, production, and shipping are separate stages. The provisional combined estimate is 7–30 days, subject to logistics confirmation before paid orders open. See Shipping for details.
Will tracking be provided?
Check available tracking through your account or Track Order. Contact support if tracking is unavailable or you need help with delivery.
Returns and support
Can personalized products be returned?
Ordinary change-of-mind returns may be excluded for clearly personalized goods where permitted by law. Faults, damage, incorrect goods and non-delivery are handled separately. Read Returns & Product Support.
How can I contact BifrostPet?
Visit the Contact page. Email support@bifrostpet.com. Customer service is available 24 hours a day, 7 days a week. BifrostPet is operated by BIFROST CREATIVE LTD; production, dispatch and returns handling are in China.