Last updated: 21 October 2026 · BifrostPet is operated by BIFROST CREATIVE LTD.
Test checkout is currently active. No payment is collected and test submissions do not place an order for production or delivery.
Destinations and currency
We currently serve United Kingdom, United States, Canada, Ireland, Australia, New Zealand, Singapore, Malaysia, Philippines. Delivery is subject to address and carrier coverage; other destinations are not currently supported.
Prices and checkout totals are in US dollars (USD).
Shipping and import charges
We cover shipping and import duties and taxes for delivery to supported destinations. There is no additional delivery charge at checkout.
If a carrier or customs authority asks you to pay an import charge, contact support@bifrostpet.com with your order number and the notice so we can help resolve it. If you have already paid, retain the receipt and contact us about reimbursement of the import charges we cover.
This does not mean every return is free. See our Returns policy for return costs.
Review, production and delivery
Orders are reviewed before production. Substantial proposed design changes require your email confirmation before the changed design is produced.
Our provisional combined production and delivery estimate is 7–30 days. This is not a guaranteed arrival date; the logistics timetable is still being confirmed before paid orders open. Separate production and carrier-transit estimates have not yet been established.
Waiting for a replacement photo or your confirmation can affect the schedule. Do not rely on this provisional estimate for a time-critical gift; contact us before ordering for a particular occasion.
Tracking and delivery problems
Check available order and tracking information through Track Order or your account. Contact support if tracking is unavailable, stops updating or shows delivery you have not received.
We will investigate delivery problems with the relevant provider. Carrier delays and customs checks do not remove your applicable consumer rights.
Address changes and delays
Check your address before submitting it. Ask promptly about corrections; changes may not be possible once production or dispatch has progressed. We will explain available options before agreeing a change.
If we cannot meet an agreed shipment or delivery commitment, we will explain the delay and available options, including cancellation and refund where required by law. We will obtain agreement to an extension where required.
For missing, damaged or incorrect goods, see Returns & Product Support.